Made to order
Every Mug & Bloom mug is printed after you place your order. Production time is separate from shipping time and may take longer during holiday peaks. We will show the best available delivery estimate during checkout once fulfillment is fully connected.
US shipping
Standard shipping within the United States is included in the product price. The carrier estimate is normally 2–5 business days after production. Carrier delays and peak-season production can affect the final delivery date.
Damaged, misprinted or defective mugs
If your mug arrives damaged, misprinted or defective, contact us within 30 days of delivery. Include your order number and clear photos of the mug, packaging and shipping label. After the issue is confirmed, we will arrange a replacement or refund at no additional cost.
Changes of mind and ordering mistakes
Because each mug is made to order, we do not accept returns or exchanges for a change of mind, an accidentally selected size or an incorrect delivery address, except where required by law. Review the size and shipping address carefully before placing your order.
Cancellations
Contact us as soon as possible if you need to cancel. We can cancel an order only before it enters production.
Refund timing
Approved refunds are returned to the original payment method. Your bank or card provider may need additional time to post the credit.